Refund policy
Return & Exchange Policy
We want you to love your jewelry. If something isn't right, you may return or exchange most items within 14 days of delivery (extendable to 30 days for exchanges only), subject to the conditions below.
Eligibility Requirements
To qualify for a refund or exchange, items must be:
- Unworn and unused, showing no signs of wear (scratches, resizing marks, perfume/lotion residue, skin oils, or odor)
- Returned with the original security tag still attached — any item returned without this tag, or with a tag that shows signs of tampering, will not be eligible for a refund and will be shipped back to the customer
- In original condition with all original packaging, certificates of authenticity, appraisal documents, and accessories included
- Accompanied by the original receipt or order number
We reserve the right to inspect every returned item before processing a refund. Items that show evidence of wear, alteration, or use (including for a event, ceremony, or photoshoot) will be denied a refund. In this case, we will notify you with photos and either return the item to you at your expense or, if you agree, offer store credit at a reduced value.
Non-Returnable Items
The following cannot be returned or exchanged:
- Custom, made-to-order, or bespoke designs
- Engraved or personalized jewelry
- Items resized outside our standard one-time complimentary resizing
- Earrings, for hygiene reasons (unless defective)
- Gift cards
- Final sale / clearance items (marked at time of purchase)
- Items purchased through a third-party retailer (must be returned to that retailer)
Timeframes
| Purchase Type | Return Window | Exchange Window |
|---|---|---|
| Standard purchase | 14 days from delivery | 30 days from delivery |
| Sale/promotional items | Exchange only, 14 days | 14 days |
| Engagement rings & bridal sets | 14 days (unworn only) | 30 days |
Timeframes begin on the date of delivery confirmation, not the order date.
How to Start a Return
- Contact us at [email/phone] with your order number within the return window to receive a Return Authorization (RA) number.
- Pack the item securely in its original box, with the security tag intact, inside a padded outer shipping box.
- We'll email you a prepaid, insured shipping label. Do not ship returns without this label — uninsured or self-shipped returns are done at your own risk.
- Write your RA number clearly on the outside of the package.
- Drop off at a staffed [carrier] location and keep your receipt as proof of shipment.
Refunds
- Refunds are issued to the original payment method once the item passes inspection (typically within 5–7 business days of receipt).
- Shipping charges are non-refundable, except in cases of our error or a defective item.
- A restocking fee of up to 15% may apply to returns of high-value items (over $500) or items with minor packaging damage that don't meet full "like-new" resale standards.
- Sizing fees and engraving fees are non-refundable.
Exchanges
Exchanges follow the same eligibility rules as returns. If the new item costs more, you'll be charged the difference; if less, you'll receive store credit or a refund for the difference.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll cover return shipping and offer a full refund, replacement, or repair at no cost to you — this policy does not apply to damage from normal wear or improper care.
Warranty Note
This return policy is separate from our [X-year manufacturing warranty], which covers defects in materials or craftsmanship after the return window closes.