Shipping policy

Shipping Policy

Processing Time

Orders are processed within [1–3] business days. Custom, personalized, or resized items may require additional processing time, shown at checkout and in your order confirmation.

Delivery Options

Please refer to the estimated delivery date shown at checkout, which includes both processing and transit time.

Order Value & Signature Requirements

For security, orders of $1,000 or more require an adult signature (18+) upon delivery. We are not able to reroute signature-required packages to a different address after shipment.

Insurance

All orders are fully insured against loss or damage in transit at no additional cost to you. If your package arrives damaged or does not arrive, contact us within [48 hours / 7 days] of the expected delivery date so we can file a claim and arrange a replacement.

Ship to a Secure Access Point

For added security, you may choose to have your order shipped to a UPS Access Point™ near you instead of your home address.

• Available for most orders under $[5,000]
• You'll receive a pickup code by email when your order arrives
• You'll have 7 days from delivery to collect your package before it's returned to us

Tracking Your Order

You'll receive an email (and text, if selected) with your tracking number and estimated delivery date as soon as your order ships. You can also find this on your Order Status page.

Estimated Delivery Date

The estimated delivery date accounts for:

• Time needed for ring sizing or personalization
• Items shipping from different locations on different days
• The shipping method selected at checkout

It does not guarantee against:

• Weather delays
• Carrier service disruptions
• Delays in payment/fraud verification

Weather Delays: Inclement weather may delay delivery. [Your Brand] is not liable for shipping delays caused by weather and does not refund shipping charges in these cases.

International Shipping

[Include if applicable: countries served, customs/duties responsibility, extended transit times.]

High-Value Order Security

Because fine jewelry is a high-theft target, we may hold orders over $[X] for manual verification before shipment, and may require a signed delivery confirmation or ID check on pickup.